“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

-Sam Walton

I love the simplicity of this quote. It cuts through all the B.S. and puts every employee on watch. The customer/user has the power to decide your company’s destiny. If you’re not out there listening to them, understanding what they want and building products and services to meet their needs, they will fire you. And they won’t feel a bit of remorse about it.